Question 1

How do I create an account?

Accepted Answer

To create an account, click on "Register" from the login page. You will need to provide your name, email address, mobile phone number, Emirates ID (optional), and select your unit. After registration, check your email for a verification link to activate your account. Once verified, you can log in and start registering your vehicles.

Question 2

I did not receive the verification email. What should I do?

Accepted Answer

First, check your spam or junk folder. If you still cannot find it, you can request a new verification email from the login page by clicking "Resend Verification Email". Make sure to check that your email address is correctly entered. If problems persist, contact the property management office.

Question 3

How do I reset my password?

Accepted Answer

Click "Forgot Password" on the login page. Enter your registered email address, and you will receive a password reset link. Click the link in the email and follow the instructions to create a new password. The reset link is valid for 24 hours.

Question 4

Can I change my email address or phone number?

Accepted Answer

Yes, go to Settings from the main menu, then click "Edit Profile". You can update your personal information including name, email, and phone number. If you change your email, you will need to verify the new email address.

Question 5

How do I enable two-factor authentication (2FA)?

Accepted Answer

Go to Settings > Security Settings. Click on "Enable Two-Factor Authentication" and follow the setup wizard. You will need to scan a QR code with an authenticator app (like Google Authenticator or Authy) and enter a verification code to complete the setup.

Question 6

How do I register a vehicle?

Accepted Answer

From the dashboard, click "Register Vehicle" or go to My Vehicles > Register New Vehicle. Fill in the vehicle details including plate number, make, model, color, and upload a photo if required. Submit the form and your registration will be processed. The first registration for your unit is FREE.

Question 7

Is there a fee for vehicle registration?

Accepted Answer

The FIRST vehicle registration for your unit is completely FREE. Any subsequent vehicle changes (plate changes, replacing vehicles, additional registrations) will cost 52.50 AED (50 AED + 5% VAT). This fee covers administrative costs and ANPR system updates.

Question 8

How many vehicles can I register?

Accepted Answer

The number of parking spots allocated to your unit depends on its type:

• Studios and 1-2 bedroom units: 1 parking spot
• 3+ bedroom units: 2 parking spots
• Office units: Up to 5 parking spots

You can register one vehicle per allocated parking spot.

Question 9

Can I change my vehicle plate number?

Accepted Answer

Yes, if you change your vehicle or plate number, go to My Vehicles, select the vehicle, and click "Change Plate". Enter the new plate number and submit. Note that this will incur a fee of 52.50 AED for ANPR system updates (unless it's your first registration).

Question 10

How long does vehicle approval take?

Accepted Answer

Most vehicle registrations are processed automatically within 24 hours. If your registration is for a tenant vehicle (tenant of an owner), it requires owner approval first, then admin processing. You will receive email notifications at each step of the process.

Question 11

Can I register a temporary vehicle (rental car)?

Accepted Answer

Yes, you can register temporary vehicles. Follow the normal registration process and note that it is a temporary vehicle. You can later change or remove it when you no longer need access. Remember that vehicle changes after the first free registration will incur the standard fee.

Question 12

What happens if I sell my vehicle?

Accepted Answer

You should update your registration immediately. Go to My Vehicles, find the vehicle you sold, and either deactivate it or use "Change Plate" to register your new vehicle. This ensures the old vehicle no longer has access to the premises.

Question 13

How are parking spots assigned?

Accepted Answer

Parking spots are automatically assigned based on your unit type and location. The system assigns specific parking bay numbers from the designated areas (Basement or Podium levels) according to the master parking allocation plan for Radiant Square.

Question 14

Can I choose my parking spot?

Accepted Answer

Parking spots are pre-assigned based on your unit as per the property's master parking plan. If you have concerns about your assigned parking spot, please contact the property management office directly.

Question 15

Where can I find my parking spot number?

Accepted Answer

Your assigned parking spot number(s) are displayed in the dashboard and in the My Vehicles section. The parking bay numbers follow the format shown in the building's parking area (e.g., B1-101 for Basement Level 1, spot 101).

Question 16

What if someone is parked in my assigned spot?

Accepted Answer

If another vehicle is parked in your assigned spot, please contact building security immediately. They can help identify the vehicle owner and resolve the situation. You can also report the issue to property management.

Question 17

What payment methods are accepted?

Accepted Answer

Currently, the system supports online payment processing through N-Genius Payment Gateway. You can pay using credit or debit cards. Follow the payment link when prompted after submitting a vehicle registration that requires payment.

Question 18

When do I need to pay the registration fee?

Accepted Answer

You need to pay the 52.50 AED fee for any vehicle registration or change AFTER your first free registration. The payment link will be provided after you submit your registration request. Your vehicle will be activated for ANPR access only after payment is confirmed.

Question 19

Can I get a refund if I made a mistake?

Accepted Answer

Refund policies depend on the specific circumstances. If you made an error in payment or registration, please contact property management immediately with your payment details and registration information. Each case is reviewed individually.

Question 20

How do I view my payment history?

Accepted Answer

Go to the Payments section from the main menu. You can view all your payment transactions, including date, amount, status, and associated vehicle registrations. You can also download receipts for your records.

Question 21

I paid but my vehicle is still not active. What should I do?

Accepted Answer

Payment confirmation can take a few minutes to process. If your vehicle is still not active after 1 hour, please check your payment status in the Payments section. If the payment shows as successful but vehicle is inactive, contact support with your payment reference number.

Question 22

How do I add a tenant to my unit?

Accepted Answer

As an owner, go to "Manage Tenants" from the main menu. Click "Invite Tenant", enter their email address, name, and contact information. They will receive an invitation email to register on the system. Once they register, they can register their vehicle, but it will require your approval.

Question 23

How do I approve my tenant's vehicle registration?

Accepted Answer

Go to "Vehicle Approvals" from the main menu. You will see all pending vehicle registration requests from your tenants. Review the details and click "Approve" or "Reject". Tenants will be notified of your decision via email and in-app notification.

Question 24

Can tenants register vehicles without owner approval?

Accepted Answer

No, all tenant vehicle registrations require owner approval before they can be processed by the admin team. This ensures owners maintain control over who has parking access in their units.

Question 25

Can I remove a tenant from my unit?

Accepted Answer

Yes, in the "Manage Tenants" section, you can remove tenants from your unit. When you remove a tenant, their vehicle registrations associated with your unit will be automatically deactivated. The tenant will be notified of this change.

Question 26

What happens when my tenant moves out?

Accepted Answer

You should remove the tenant from your unit through the "Manage Tenants" section. This will automatically deactivate their vehicle access. If you have a new tenant moving in, send them a new invitation.

Question 27

What is ANPR and how does it work?

Accepted Answer

ANPR (Automatic Number Plate Recognition) is a technology that automatically reads vehicle license plates using cameras. When you enter or exit the premises, cameras scan your plate number. If it matches an approved registration in our system, the gate opens automatically. This provides secure, contactless access without requiring access cards.

Question 28

When will my vehicle be added to the ANPR system?

Accepted Answer

After your vehicle registration is approved and any required payment is confirmed, it will be queued for ANPR sync. The system exports updates to the ANPR hardware daily. Typically, your vehicle will have access within 24-48 hours of approval.

Question 29

The gate is not opening for my registered vehicle. What should I do?

Accepted Answer

First, check that your vehicle status shows as "Active" in the My Vehicles section. If active, ensure your plate is clean and clearly visible. The ANPR cameras need to read your plate clearly. If issues persist, contact security or property management. There might be a sync delay or technical issue with the ANPR system.

Question 30

Do I need a parking card or sticker?

Accepted Answer

No, the ANPR system works entirely through automatic plate recognition. You do not need any physical parking cards, stickers, or tags. Your registered vehicle plate number is your access credential.

Question 31

Can the ANPR system read all types of plates?

Accepted Answer

The ANPR system is designed to read UAE license plates and most international plates. Ensure your plate is clean, not damaged, and follows standard formats. Custom or decorative plate covers may interfere with reading and should be avoided.

Question 32

I am having trouble logging in. What should I do?

Accepted Answer

First, ensure you are using the correct email and password. If you forgot your password, use the "Forgot Password" link. Make sure your account is verified (check your email). Clear your browser cache and cookies. If using 2FA, ensure your authenticator app time is synced. If problems persist, contact support.

Question 33

The website is loading slowly or not working. What can I do?

Accepted Answer

Try refreshing the page, clearing your browser cache, or trying a different browser (Chrome, Firefox, Safari, or Edge recommended). Check your internet connection. If the issue continues, there might be scheduled maintenance - check your email for notifications or contact property management.

Question 34

How do I update my notification preferences?

Accepted Answer

Go to Settings > Notifications. You can customize which email notifications you want to receive, including vehicle approvals, payment reminders, system announcements, and more. You can also set quiet hours to pause non-urgent notifications.

Question 35

Can I use the system on my mobile phone?

Accepted Answer

Yes! The system is fully responsive and works on all devices including smartphones and tablets. Simply access the website through your mobile browser. The interface automatically adapts to your screen size for optimal usability.

Question 36

How do I contact support?

Accepted Answer

For technical issues with the parking management system, contact Radiant Enterprises Real Estate at:

📧 Email: support@radiantrealestate.ae
📞 Phone: 02 666 4431
📅 Office Hours: Monday to Friday, 9:00 AM - 6:00 PM

For urgent parking or access issues, contact building security directly.

Question 37

Is my personal data secure?

Accepted Answer

Yes, we take data security seriously. All data is encrypted in transit (SSL/TLS), stored securely in encrypted databases, and access is strictly controlled. We comply with UAE data protection regulations. Only authorized personnel can access your information. For more details, see our Privacy Policy.

Frequently Asked Questions