Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Last updated: September 24, 2025
1. Information We Collect
Personal Information
We collect the following personal information when you register for our property management services:
- Full name (first and last name)
- Email address
- Mobile phone number
- Emirates ID (optional)
- Property unit information
- Vehicle registration details (when applicable)
Technical Information
We automatically collect certain technical information:
- IP address and browser information
- Device type and operating system
- Access logs and usage patterns
- Cookies and session data
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide property management services
- To manage vehicle access and parking allocations
- To send important notifications about your property
- To process payments and maintain billing records
- To ensure security and prevent unauthorized access
- To improve our services and user experience
- To comply with legal requirements and regulations
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Property Management: With authorized property managers and maintenance staff
- Security Services: With security personnel for access control purposes
- Legal Compliance: When required by law, court order, or government regulations
- Service Providers: With trusted third-party service providers who assist in our operations
- Emergency Situations: To protect the safety and security of residents and property
4. Data Security
We implement comprehensive security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure database storage with access controls
- Regular security audits and updates
- Limited access to authorized personnel only
- Multi-factor authentication for admin accounts
- Regular backup and disaster recovery procedures
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request transfer of your data to another service
- Opt-out: Unsubscribe from non-essential communications
- Restriction: Limit how we process your information
To exercise these rights, please contact us using the information provided below.
6. Communications and Notifications
We may send you communications regarding:
- Property management updates and announcements
- Vehicle registration and parking notifications
- Billing and payment reminders
- Security alerts and maintenance schedules
- Service updates and policy changes
You can manage your notification preferences in your account settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Sending an email notification to your registered email address
- Posting a notice on our website and mobile application
- Updating the "Last updated" date at the top of this policy
8. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Radiant Enterprises Real Estate OPC LLC:
Radiant Enterprises Real Estate OPC LLC
Property Management Division
Abu Dhabi, United Arab Emirates
Contact Details
Email: support@radiantrealestate.ae
Phone: 02 666 4431
Website: www.radiantrealestate.ae